Returns and refunds

Returns

We want you to be happy with your purchase! We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

 Items must be unused, in their original condition, and in their original packaging.

 To initiate a return, please contact us via email before sending any items back. Unsolicited returns will not be accepted.

 Customers are responsible for all return shipping costs unless the item arrived defective or damaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your returned item is received and inspected, we will send you an email to notify you that we have received it.

 If approved, your refund will be processed back to your original payment method (Stripe or PayPal) within 3 to 5 business days.

 Please note: Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong item, please email us within 5 days of delivery with:

1. Your order number

2. A description of the issue

3. Clear photos of the item and external packaging

We will work with you to send a replacement or issue a full refund (including shipping costs) at no additional expense to you.

Exchanges

Because inventory is limited, we do not offer direct exchanges. If you would like a different item or size, please return your original item for a refund and place a new order on our store.

Non-Returnable Items

 Custom or made-to-order items (if applicable)

 Final sale or clearance items

Email: help.kaispec.co@gmail.com